Legal
Legal agreements, policies, and terms governing the use of Pico Public Cloud services.
Legal Agreements
Master Services Agreement
The principal agreement governing the provision of cloud services by Pico Public Cloud to the customer.
Annexure A - Definitions
Defined terms and interpretations used throughout the Master Services Agreement and its annexures.
Annexure B - Non-Disclosure Agreement (NDA)
Confidentiality obligations governing the protection of proprietary information shared between the parties.
Annexure C - Service Level Agreement (SLA)
Service level commitments including uptime guarantees, credits, support response times, and exclusions.
Annexure D - Product and Payment Schedule
Pricing, payment terms, and product specifications applicable to the services ordered by the customer.
Annexure E - Acceptable Usage Policy (AUP)
Prohibited and restricted uses of Pico Public Cloud services, including security obligations and abuse handling.
Annexure F - Pico Marketplace Terms
Terms governing the use of Pico Marketplace for third-party software and service offerings.
Annexure G - Managed Services Scope
Scope of managed services, responsibilities, service delivery model, and operational boundaries.
Annexure H - Data Retention Policy
Data retention schedules, backup policies, data deletion procedures, and compliance with regulatory requirements.
Policies
Terms of Service
Terms and conditions governing the use of Pico Public Cloud services, including service levels, acceptable use, and limitations of liability.
Privacy Policy
How we collect, use, store, and protect your personal data, including data processing practices and your rights.
Refund Policy
Terms for service cancellations, refunds, prepaid credits, SLA credits, and billing error corrections.
Delivery Policy
Service activation timelines, Direct Connect lead times, backup activation, support response times, and maintenance windows.