Refund Policy
Thank you for doing business with Pico Public Cloud Limited. We appreciate your business and want to ensure your satisfaction with our products. Please read the following refund policy carefully.
1. Eligibility for Refund:
After getting the PO the client will be eligible for a refund.
2. Refund Process:
If the client wishes to terminate the Contract prior to end of Primary Tenure without any non-compliance of any part of the Contract, the Client shall initiate the same sending a 180 (One Hundred Eighty) days' notice along with deposition of 50% (half) of the total remaining MRCs till the end of Primary Tenure in favor of service provider.
Please contact our customer service team at careops@picopublic.cloud or +8809666338855 with your tracking/invoice/PO number and details of the issue.
Our team will review your request and notify you of the approval or rejection of your
refund.
If your refund is approved, it will be processed, and credit will automatically be
applied to your original method of payment within 15 business days.
3. Late or Missing Refunds:
If you haven't received a refund within the specified time frame (5 to 7 working days after initiating refund), please check your bank account again and contact your card issuer bank or MFS. It may take some time before your refund is officially posted.
If you've done all of this and still have not received your refund, please contact us at info@picopublic.cloud.
4. Changes to this Refund Policy:
We reserve the right to modify this refund policy at any time. Changes and clarifications will take effect immediately upon publishing them on our website.
By making a purchase on our website, you agree to and accept the terms of this refund policy. If you have any questions or concerns, please contact our customer service team.
Thank you for choosing Pico Public Cloud Limited! We truly appreciate your support and look forward to serving you again.
